1. The agreement
These Terms and Conditions ("Terms") govern your access to and use of the LandedHQ website at landedhq.co.uk and the LandedHQ subscription service (together, the "Service"), operated by LandedHQ Ltd, a company registered in Northern Ireland (Company No. NI741237), with a registered office at 294 The Hollows, Craigavon BT66 7WW ("we", "us", "our").
By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
If you are using LandedHQ on behalf of a business, you represent that you have authority to bind that business to these Terms.
These Terms are governed by the laws of England and Wales. They do not affect your statutory rights as a consumer (if applicable).
2. The service
LandedHQ is a web-based software tool that enables users to:
- Estimate UK customs duty and import VAT on goods imported into the United Kingdom
- Look up commodity codes and duty rates from HMRC's Trade Tariff
- Save product cost data and receive notifications about rate changes
- Compare import costs across different sourcing countries
- Import product data in bulk from CSV files
The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free availability. We will endeavour to provide at least 99% uptime, but we do not provide a formal Service Level Agreement (SLA) on Free or Starter plans.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to paying subscribers (see Section 12).
3. Accounts
To access most features of LandedHQ, you must create an account. You agree to:
- Provide accurate and complete registration information
- Keep your password secure and not share it with others
- Notify us immediately if you suspect unauthorised access to your account
- Be responsible for all activity that occurs under your account
You must be at least 18 years old and legally capable of entering into a binding contract to use LandedHQ. The Service is intended for business use.
We reserve the right to refuse registration or cancel accounts at our discretion, particularly where we believe these Terms have been violated.
4. Subscriptions and billing
4.1 Plans and pricing
LandedHQ is offered on the following plans:
- Free: Limited to 3 calculations per month, no saved product library, no CSV import.
- Starter (£29/month or £290/year): Unlimited calculations, save up to 20 products, CSV bulk import, PDF/CSV export.
- Growth (£39/month or £390/year): Everything in Starter, plus unlimited saved products and tariff rate-change alerts.
All prices are stated in pounds sterling (GBP) and are inclusive of any applicable VAT unless otherwise stated.
4.2 Payment
Payments are processed by Stripe, Inc. By providing payment details, you authorise Stripe to charge your payment method on the applicable billing cycle. We do not store your card details.
Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before the renewal date.
4.3 Price changes
We may change subscription prices from time to time. We will give you at least 30 days' notice before any price increase takes effect, by email and by notification within the app. If you do not wish to continue at the new price, you may cancel your subscription before the new price applies.
5. Free trial
We may offer a free trial period on paid plans from time to time. During the trial, you will have access to the features of the plan you have selected. At the end of the trial, your subscription will automatically begin and your payment method will be charged unless you cancel before the trial ends.
Free trials are available once per person and per business. We reserve the right to withdraw or modify free trial offers at any time.
6. Cancellation and refunds
6.1 Cancellation
You may cancel your subscription at any time through Settings → Billing → Manage billing (Stripe Customer Portal), or by contacting us at hello@landedhq.co.uk.
On cancellation, you will retain access to paid features until the end of your current billing period. You will not be charged for the following period. After your subscription ends, your account will revert to the Free plan. Your data will be retained for 30 days before being deleted (see our Privacy Policy).
6.2 Refunds — monthly plans
We do not offer pro-rata refunds for the unused portion of a monthly subscription period. If you cancel a monthly plan, you keep access until the end of the month you have paid for.
6.3 Refunds — annual plans
If you cancel an annual subscription within 14 days of purchase and have not used the plan in a way that exceeds the Free plan allowance, you are entitled to a full refund. This reflects your statutory right to cancel distance contracts under the Consumer Contracts Regulations 2013.
After 14 days, annual plan payments are non-refundable unless the service has been materially unavailable for an extended period or we have materially changed the service to your detriment.
6.4 Consumer cancellation rights
If you are a consumer (not purchasing for business purposes), you have a statutory right to cancel any subscription contract within 14 days of purchase without giving a reason (cooling-off period). To exercise this right, contact us at hello@landedhq.co.uk before the 14-day period expires. If you have already made significant use of the service during the 14-day period, we may deduct a proportionate amount from your refund to reflect the value provided.
7. Acceptable use
You agree not to use LandedHQ to:
- Violate any applicable law or regulation, including HMRC, HMCE, or UK Border Force regulations
- Attempt to circumvent, evade, or underpay lawful customs duties or import VAT
- Provide false, misleading, or fraudulent information
- Access the Service through automated means (bots, scrapers) other than our official API
- Attempt to reverse engineer, decompile, or copy any part of the Service
- Resell, sublicense, or otherwise commercialise access to the Service without our written consent
- Upload malware, viruses, or malicious content
- Harass, abuse, or harm other users or our staff
- Attempt to gain unauthorised access to other users' data or our systems
We reserve the right to suspend or terminate accounts that violate these provisions without refund.
8. Intellectual property
8.1 Our content
All content on the LandedHQ platform — including the software, design, text, graphics, AI models, and methodology — is owned by or licensed to LandedHQ Ltd. You may not copy, reproduce, distribute, or create derivative works from any part of the Service without our express written permission.
8.2 Your content
You retain ownership of all product data, descriptions, and other content you upload to LandedHQ. By uploading content, you grant us a non-exclusive, royalty-free licence to store, process, and display it solely for the purpose of providing the Service to you.
We do not claim any ownership over your business data. When you delete your account, we delete your data as described in our Privacy Policy.
8.3 HMRC data
Tariff rates and commodity code information displayed in LandedHQ are sourced from the HMRC Trade Tariff, which is published under the Open Government Licence. We do not own this data.
9. Disclaimer of accuracy — important
LandedHQ provides estimates of UK customs duty and import VAT based on data retrieved from HMRC's publicly available Trade Tariff API. These estimates are provided for guidance and planning purposes only.
LandedHQ is not:
- A licensed customs agent or customs broker
- A provider of professional customs, legal, or tax advice
- A substitute for advice from a qualified customs specialist
- An official source of HMRC tariff data
Our calculations may differ from your actual import costs because:
- Commodity code classification is complex. The correct classification of goods under the UK Tariff depends on the specific composition, manufacture, and use of the product. AI-generated commodity code suggestions are indicative only. Misclassification can result in underpayment or overpayment of duty.
- Preference eligibility varies. Zero or reduced duty rates under trade preferences (DCTS, TCA, etc.) are subject to rules of origin requirements. Eligibility depends on the origin of materials and manufacturing process, not just the country of export.
- Anti-dumping and countervailing duties. Certain goods imported from certain countries may attract additional anti-dumping or countervailing duties not reflected in standard commodity code rates.
- Excise duty. Goods subject to excise duty (alcohol, tobacco, fuel) require separate calculation not covered by LandedHQ.
- Customs procedure codes and valuation. Actual duty is calculated by HMRC on the customs value, which includes transport and insurance costs (CIF basis) and may be adjusted by HMRC's valuation methods.
- Rates change. We update rates regularly from the HMRC API but cannot guarantee real-time accuracy. Always verify current rates at trade-tariff.service.gov.uk before placing orders.
We strongly recommend that you verify your commodity code classification and duty liability with a licensed customs agent or freight forwarder before making commercial decisions based on LandedHQ's calculations, particularly for high-value shipments or complex products.
LandedHQ accepts no liability for any loss, cost, or liability arising from reliance on calculations produced by the Service. See Section 10 for our full limitation of liability.
10. Limitation of liability
To the maximum extent permitted by applicable law:
10.1 Exclusion of certain losses
LandedHQ Ltd shall not be liable to you for:
- Any loss of profit, revenue, business, data, or opportunity
- Any indirect, consequential, special, or incidental loss
- Any loss arising from your reliance on duty rate calculations or commodity code suggestions produced by the Service
- Any customs penalties, HMRC assessments, or border delays arising from inaccurate classifications
- Any loss arising from interruption, suspension, or failure of the Service
10.2 Cap on liability
Our total aggregate liability to you in connection with the Service (whether in contract, tort, or otherwise) shall not exceed the greater of:
- The total amount paid by you to us in the 12 months preceding the event giving rise to the claim, or
- £100
10.3 Consumer rights preserved
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. If you are a consumer, your statutory rights are not affected.
11. Indemnity
You agree to indemnify and hold harmless LandedHQ Ltd, its directors, employees, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising from your use of the Service in violation of these Terms, your violation of any law or regulation, or your infringement of any third-party rights.
12. Changes to the service and these terms
Changes to the service: We may modify or discontinue features of the Service at any time. Where we make significant changes that remove functionality included in your paid plan, we will notify you by email at least 30 days in advance. If the changes materially reduce the value of your subscription, you may cancel and receive a pro-rata refund.
Changes to these terms: We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.
13. Termination
You may close your account at any time in Settings → Security → Delete my account.
We may terminate or suspend your access to the Service immediately, without prior notice, if:
- You breach these Terms in a way that we reasonably believe cannot be remedied
- You fail to pay any amounts due
- We are required to do so by law or by a court or regulatory authority
On termination, your right to use the Service ceases immediately. Sections 8 (IP), 9 (Disclaimer), 10 (Liability), 11 (Indemnity), and 14 (Governing law) survive termination.
14. Governing law and disputes
These Terms are governed by the laws of Northern Ireland and England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland, except that consumers may bring proceedings in the courts of their country of residence.
If you are a consumer in the European Union, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We would always prefer to resolve disputes informally first. Please contact us at hello@landedhq.co.uk before initiating any legal proceedings.
15. Contact
LandedHQ Ltd
294 The Hollows, Craigavon BT66 7WW
Company No. NI741237 · Registered in Northern Ireland
Email: hello@landedhq.co.uk
Legal enquiries: legal@landedhq.co.uk